H.02 / Referral Routing

Referral Routing: right referral, right clinic, first time.

The pressure

Why this hurts.

Referrals bounce between specialties, arrive incomplete, and sit in worklists while patients wait — misdirected referrals are one of the biggest hidden causes of long waits.

The scenario

What we build.

AI-assisted referral processing: extract the clinical content from letters and forms, check completeness against acceptance criteria, and route to the right specialty and clinic — flagging anything ambiguous for human review.

Foundations, always: clinician approval on every patient-affecting step, information governance agreed with your IG lead in discovery, integration with your existing systems rather than replacement, and a full audit trail.

The outcome

What it changes.

Fewer bounced referrals and less administrative back-and-forth; shorter referral-to-triage time; visibility of where every referral is and why.

Every pilot is measured against a baseline agreed in discovery — the scale-or-stop decision is made on your numbers, not our claims.

How we deliver →
Contact

Start with an assessment, not a programme.

A free 30-minute conversation about where AI genuinely helps your service — then a short discovery, then a scoped pilot. No big-bang projects, no price list to squint at: every engagement is scoped to your situation first.

Book an AI Assessment

Pick a time. We'll talk through your service pressures, your systems, and which scenario would prove value first.

info@biskilled.com London, UK · on-site & remote

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